Universal Text Expander

Customer Support Reply Templates

Support replies are the same twenty answers written two hundred times a week. These templates keep the tone friendly and the facts right, and the fill-in fields make each one personal in a second.

Words in [brackets] are fill-in fields: with the extension, a small form asks for them, and dates fill themselves in.

Hi [Customer name],

Thanks for reaching out! I've got your request and I'm looking into it now. You'll hear back from me by [date] at the latest.

Could you send me your order number and a screenshot of what you're seeing? That will let me check it right away.

Hi [Customer name],

I've issued a full refund of [Amount] to your original payment method. It usually shows up within 3–5 business days.

Sorry again for the trouble.

Hi [Customer name],

Your order is delayed at the carrier and is now expected on [date]. I'm sorry for the wait. If it hasn't arrived by then, reply here and I'll send a replacement.

Thanks for the detailed report! I was able to reproduce it, and our team is working on a fix. I'll update you here as soon as it ships.

In the meantime, this should get you going: [Workaround]

I've passed this to our billing team, who can dig deeper than I can. They'll reply in this same thread within one business day.

Glad that's sorted! I'll close this ticket now, but just reply here if anything else comes up.

Have a great day!

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